See answers to the most frequently asked questions
The Economy turnaround time is the time it takes for your project to be entrusted to a single translator, obviously there is a limit to the number of words that one person can translate each day. For a text with fewer than 3,000 words, the normal turnaround time is two days (excluding Sundays and public holidays), but it is possible to shorten this by a few hours using the Priority option. There is a supplementary charge for this, calculated as a percentage of the normal price for our services.
Yes. All staff working at and with Optiwords are instructed to treat any document or medium entrusted to them as strictly confidential. All of our translators abide by ethical confidentiality rules.
- Required language combination.
- Language technicality.
- The number of words.
- The required format.
First and foremost, we will always give you an overall price for your translation project, provided, of course, that we are able to count the number of source words in the document you ask us to translate. So you will know exactly how much your project is going to cost before placing your order. This makes it easier for you to manage your translation budget.
Contact us, if you did not find the answer
You can contact us in the following ways:
1 Lambeth Palace Road
London SE1 7EU
0808 234 2776
From abroad: +44 20 7092 6632.
Monday to Friday from 9 am to 6 pm where one of our advisers can answer your queries.