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See answers to the most frequently asked questions

The Economy turnaround time is the time it takes for your project to be entrusted to a single translator, obviously there is a limit to the number of words that one person can translate each day. For a text with fewer than 3,000 words, the normal turnaround time is two days (excluding Sundays and public holidays), but it is possible to shorten this by a few hours using the Priority option. There is a supplementary charge for this, calculated as a percentage of the normal price for our services.

Yes. All staff working at and with Optiwords are instructed to treat any document or medium entrusted to them as strictly confidential. All of our translators abide by ethical confidentiality rules.

  • Required language combination.
  • Language technicality.
  • The number of words.
  • The required format.

First and foremost, we will always give you an overall price for your translation project, provided, of course, that we are able to count the number of source words in the document you ask us to translate. So you will know exactly how much your project is going to cost before placing your order. This makes it easier for you to manage your translation budget.

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Contact us, if you did not find the answer

You can contact us in the following ways:

 

Address:

Av. C.-F. Ramuz 99
1009 Pully
Switzerland

 

 

 

Address:

Bahnhofstrasse 10
8001 Zürich
Switzerland

 

 

 

Address:

World Trade Center, Torre di Vetro - 5° piano
CP 317, 6982 Agno / Lugano
Switzerland

 

 

By e-mail

By telephone

0800 888 440

From abroad: +41 800 888 440.

Opening hours

Monday to Friday from 9 am to 6 pm where one of our advisers can answer your queries.

 

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